TERMS & CONDITIONS

The website www.kultkefir.com is the property of Kult Kefir BVBA. The vendor Kult Kefir is registered under the VAT number BE 0772.330.925. Any order is considered as acceptance of the general terms and conditions by the buyer. These general terms and conditions form an integral part of the agreement as described below.
 

1. Prices 
 

The prices of the products and services are indicated in euros, including VAT and excluding transport costs and / or other taxes or other levies, unless otherwise stated or agreed in writing. Payment can be made by one of the methods as indicated during the ordering process. Orders will only become effective once payment has been received by Kult Kefir. In case of non-payment, Kult Kefir reserves the right to suspend or dissolve (the execution of) the agreement and any related agreements. All offers are non-binding and Kult Kefir reserves the right to change prices. If the offered products and services experience a price increase during the period between the placement of the order and its execution, the buyer has the right to cancel the order and dissolve the agreement within seven (7) days after the announcement of the price increase by Kult Kefir. The indicated price applies only to the items as described verbatim.

The accompanying photos are for decorative purposes only and may contain elements not included in the price. Invoices are payable in full to our head office at 56 Avenue Alphonse XIII, 1180 Uccle, Belgium, on the due date, net without discount, unless otherwise indicated on the invoice.In order to be admissible, any complaint concerning invoices must be made in detail by registered letter within three (3) days of receipt of the invoice.

In case of overdue payments, interest will be charged on the outstanding invoice amounts at a rate of 1% per month from the invoice date, ipso jure and without any prior notice of default being required. In the event of non-payment and if a reminder sent by normal post has not been effectual within 14 days, fixed damages amounting to 10% of the outstanding amounts will also be payable.We reserve the right in the event of each complete or partial non-payment of an invoice on the due date or any other breach by the Buyer of his obligations under the agreement, automatically and without notice of default, to suspend the execution of all agreements with the Buyer or to terminate them with immediate effect, without the need for any judicial intervention, and to demand immediate payment of all debts, even those not yet due, or to make the delivery only in exchange for cash payment, notwithstanding previous agreements and without prejudice to any other rights we may have.Failure to take immediate action against a shortcoming on the part of the Buyer may under no circumstances be regarded as a waiver on our part of the right to invoke this shortcoming at a later date.
 

2. Acceptance of the order
 

An order is not binding on Kult Kefir until it has been confirmed by Kult Kefir by e-mail or until the execution of the order has started. Kult Kefir reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. All product information, prices and order information are at all times subject to possible changes and corrections.
 

3. Delivery
 

The delivery times given by Kult Kefir are indicative. The latest delivery time is fourteen (14) days after receipt of the order, with the exception of payment by bank transfer where the latest delivery time is 7 days after receipt of payment. Exceeding a delivery time does not entitle the buyer to compensation, nor does it give the buyer the right to cancel the order or to cancel the agreement, unless the delivery time has been exceeded in such a way that the buyer can no longer reasonably be expected to comply with the agreement. In this case the buyer has the right to cancel the order or, if necessary, to cancel the agreement. The buyer is liable for incorrect delivery due to an incorrect delivery address. In this case, additional costs may apply. In case of non-delivery, all amounts paid by the buyer are reimbursed without interest or any other compensation. If you order a product that is not in stock, this will be communicated. As soon as the products to be delivered have been delivered to the indicated delivery address, the risk, as far as these products are concerned, is transferred to the buyer. Deliveries are made in person, by post or by courier. The delivery or shipping costs will be communicated to you before confirming your purchase. If the shipping costs cannot be calculated automatically, this will be mentioned and/or an indication of the shipping costs will be given.
 

4. Retention of title
 

The delivered goods remain the property of Kult Kefir until full payment of the price, including all costs and charges, interest and fees. In case of non-payment, we reserve the right to take back the goods, by law and at the Buyer's expense.

5. Complaints
 

To be admissible, complaints must be addressed to Kult Kefir at info@kultkefir.be. If the delivery is not in accordance with the buyer's order, complaints must be addressed within seven (7) days of the order. In case of hidden defects, within a period of seven (7) days after the discovery of the error. In this written communication, the buyer must describe the damage and provide proof of damage via photo.
 

6. Warranty
 

The warranty of Kult Kefir is limited to the warranty for hidden defects and the act for consumer guarantees, both mentioned in the Belgian Civil Code. Kult Kefir is liable for damage provided it is the result of a serious fault or malicious intent. Kult Kefir is not liable for general or specific indirect damage, of any kind, that may have been caused by the buyer. 
 

7. Returns
 

The consumer must return the products purchased from our webshop within the legal period of fourteen (14) days after the order date. Kult Kefir will refund the products excluding shipping costs under the following conditions:

  • The period of fourteen (14) days for returns is respected, this period is counted from the order date.

  • Send an e-mail to info@kultkefir.be to let us know which product you are returning.

  • You must return the product in the same packaging. 

  • If there is an additional gift with the order it will also be returned.


If the consumer has received the product damaged, proof must be provided with a dated photo on the day of receipt. You can send the photo to "info@kultkefir.be".

  • If the return is correct, Kult Kefir will send a new order within fourteen (14) days after receipt of the goods at the latest.

    8. Force majeure
     

Kult Kefir cannot be held liable for any delays in the performance or non-performance of its obligations caused by circumstances beyond Kult Kefir's control. These circumstances include problems with the supply or lack of raw materials, interruption or permanent suspension of production, strikes, lockouts, any other form of business disruption or trade disputes, power failures or non or late delivery affecting Kult Kefir and/or Kult Kefir's suppliers, even if these circumstances can be expected. If Kult Kefir does not immediately act against a shortcoming towards the buyer, this can in no way be seen as neglect on the part of Kult Kefir to act against this shortcoming later.
 

9. Intellectual Property 
 

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights which either belong to us, our suppliers or other entitled parties. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photographs, names, texts, logos, colour combinations, etc ... without our prior and express written consent.

Kult Kefir is a registered Benelux brand. 

 

10. Applicable law
 

All agreements made with Kult Kefir are subject to Belgian law. All disputes between parties shall be submitted exclusively to the competent court in Belgium. The Buyer can exercise the right of renunciation within fourteen (14) days after delivery of the product or upon signature of a service agreement without penalty and without giving any reason.