Privacy Policy

This is the privacy policy of Kult Kefir SRL (Avenue Alphonse XIII 56, 1180 Uccle, Belgium) (hereinafter referred to as ‘Kult Kefir’, ‘we’, “us” or ‘our’).

The proper management of personal data is extremely important to us. That is why we take the utmost care in processing and protecting your personal data in accordance with applicable privacy legislation (including the General Data Protection Regulation - GDPR).

To best protect your privacy, we adhere to the following core values:

  • Information: We would like to inform you about why and how we use your personal data. This is detailed in this privacy policy.
  • Limited collection: We limit the collection of data to what is strictly necessary to sell our products and/or provide our services.
  • Security: We take appropriate measures to secure your personal data and require the same from parties who process your data on our behalf.
  • Individual rights: We respect your rights under applicable law (including the right to access, correct, or delete your data).

This policy explains how we implement these values and how we respect your rights.

We encourage you to read this statement carefully, as it details how we use your data when you purchase our products online, visit our website, interact with us or use our services (‘Services’).  

1. PERSONAL DATA WE COLLECT AND USE

The personal data we collect when you purchase our products or use our services includes (hereinafter referred to as ‘Personal Data’):

  • Your details: name, postal address, telephone number, email address and any other contact details provided (e.g. delivery address).
  • Electronic data and online behaviour: through cookies and other technologies, we collect information about your browsing, preferences, abandoned shopping carts, etc.
  • Online purchases: information relating to your purchases (amount, date, products ordered, payment method, payment status, delivery information, etc.).
  • Newsletter: your email address and, if provided, your first name/surname. Our newsletters can be personalised.
  • Events and trade fairs: if you participate in an event where we take photos or videos, you may be recorded.
  • Communications: any information shared with us via email, telephone, social media, etc.
  • Games, contests and promotions: data provided when you participate in our games or campaigns.
  • Reviews and feedback: reviews, opinions, preferences, and critiques of products or events.
2. USE OF PERSONAL DATA

Your data is used for:

  • Contract fulfilment: processing your orders, responding to your requests, providing the products and services requested, providing after-sales service, etc.
  • Legitimate business interests: marketing communications, analysis and improvement of our products and services, targeted advertising, personalisation of offers, statistics.
  • With your consent: sending newsletters and promotions, only with your prior consent.
  • Compliance with legal obligations: compliance with regulations (tax, legal, etc.).
3. SOCIAL MEDIA

If you interact with us on social media (Facebook, Instagram, etc.), you should be familiar with their privacy policies.

Depending on your settings, some of your data (name, photo, interests, etc.) may be shared with Kult Kefir.

4. SHARING YOUR PERSONAL DATA

We share your data with:

  • Kult Kefir entities: for internal use.
  • Third-party suppliers: partners, IT service providers, marketing agencies, analytics services, etc., strictly within the scope of our contractual instructions.
  • Commercial transactions: in the event of a merger, sale or transfer of assets.
  • Legal obligations: if required by law.
  • With your consent: as part of joint promotions or specific campaigns.
5. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Your data is generally processed within the European Union.

However, they may be transferred outside the EU, with appropriate safeguards (EU standard clauses, etc.) to ensure their protection.

You may request a copy of the guarantees in place.

6. SAFETY

We implement technical, organisational and physical measures to protect your data against unauthorised access, loss or misuse.

We restrict access to your data to authorised persons and require our suppliers to guarantee its confidentiality.

7. DATA RETENTION PERIOD

We only keep your data for as long as necessary to fulfil the purposes for which it was collected, unless the law requires longer retention (e.g. tax or legal obligations).

8. YOUR RIGHTS

In accordance with the law, you have the following rights:9.

  • Right of access: to know what data we hold about you and to obtain a copy of it.
  • Right to rectification: correct or complete your data.
  • Right to withdraw consent: withdraw your consent at any time.
  • Right to erasure: request the deletion of your data under certain conditions.
  • Right to restriction of processing: temporarily restrict the use of your data in certain cases.
  • Right to portability: receive your data in a structured format and transfer it to a third party.
  • Right to object: object to the use of your data for certain purposes.
  • Right to complain: lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us via our contact form and provide:

  • All your email addresses linked to Kult Kefir;
  • A partially concealed copy of your identity card (concealing: national registration number, document number, nationality, date and place of birth, height, date of issue and expiry date).

We will process your request in accordance with the law.

9. CHANGES TO THE PRIVACY POLICY

This policy may be modified. If the change is significant, we will notify you before it takes effect.

10. CONTACT US

If you have any questions about this policy or the processing of your data, please contact us at: info@kultkefir.com specifying the subject of your request.